Shipping Policy

Thank you for choosing our collection—we’re thrilled to be part of your style journey. This Shipping Policy outlines the details of our order processing, delivery timelines, shipping fees, and related arrangements to ensure you have a clear and smooth shopping experience. We strive to get your chosen pieces to you as efficiently and safely as possible, while adhering to strict quality checks for every item before it leaves our warehouse.
Order processing typically takes 1-3 business days (excluding weekends and public holidays). Once your order is confirmed and paid, our team will promptly verify the order details, inspect the products for quality, and prepare them for shipment. Please note that processing times may be extended during peak seasons (such as holidays, sales events) or due to unforeseen circumstances (like inventory adjustments or logistics disruptions). We will notify you via email if there is any significant delay in processing your order.
We offer shipping services to most regions worldwide. Delivery times vary depending on your location and the shipping method selected: Standard Shipping generally takes 5-12 business days for domestic orders and 10-21 business days for international orders; Express Shipping (if available) typically reduces delivery time to 2-5 business days for domestic orders and 3-7 business days for international orders. Please be aware that these are estimated delivery times and do not include order processing days. Actual delivery may be affected by local customs clearance procedures, weather conditions, or other external factors beyond our control.
Shipping fees are calculated based on your shipping destination, order weight, and selected shipping method. You can view the exact shipping fee before completing your purchase—simply add the desired items to your cart, enter your shipping address, and the system will automatically display the available shipping options and corresponding fees. We occasionally offer free shipping promotions for orders that meet a certain minimum purchase amount; details of such promotions will be clearly stated on our website during the promotion period. Please note that free shipping offers may be limited to specific regions or shipping methods.
Once your order is shipped, we will send a shipping confirmation email containing a tracking number. You can use this tracking number to check the real-time status of your shipment on our website or the corresponding logistics carrier’s platform. For international orders, you may need to provide additional documents (such as identification) for customs clearance if required by your local customs authorities. It is your responsibility to comply with the import regulations and requirements of your country/region; any customs duties, taxes, or fees incurred are the responsibility of the recipient.
If you have not received your order within the estimated delivery time, please first check the shipment tracking information. If the tracking information shows no updates for an extended period, or if you believe your order may be lost, please contact us within 30 days of the shipping date so we can assist with an investigation. We cannot be held responsible for delayed or lost shipments caused by incorrect shipping information provided by the customer; please double-check your shipping address, contact number, and other details before placing your order.
For returns or exchanges (in accordance with our Return Policy), the customer is responsible for the return shipping fee unless the return is due to a product defect or an error on our part. In cases where we cover the return shipping cost, we will provide a prepaid shipping label or reimburse the reasonable shipping fee after receiving and verifying the returned item. Please ensure that returned items are properly packaged to avoid damage during transit.
We reserve the right to update this Shipping Policy from time to time to reflect changes in logistics regulations, carrier policies, or business needs. Any updates will be posted on our website, and the revised policy will take effect immediately upon posting. By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms of this Shipping Policy.