FAQ
Q: How do I check the status of my order?
A: Once your order is processed and shipped, we will send a shipping confirmation email containing a tracking number. You can use this tracking number to check the real-time status of your shipment on our website’s order tracking page or the official platform of the logistics carrier. If you haven’t received the shipping confirmation email within 3 business days after placing your order, please first check your spam or junk mail folder. Order processing typically takes 1-3 business days excluding weekends and public holidays.
Q: What should I do if I need to change or cancel my order?
A: We process orders quickly to ensure timely delivery, so order changes or cancellations can only be requested within 12 hours of placing the order. If you need to modify details such as shipping address or item size, or cancel the order, please submit the request through the relevant channel as soon as possible. We will confirm whether the modification or cancellation is feasible based on the order processing progress. Once the order has been shipped, we can no longer make changes or cancel it, and you may need to follow the return process after receiving the goods.
Q: How to choose the right size?
A: Each product page is equipped with a detailed size chart, which includes measurements such as bust, waist, hip, and length. We recommend that you measure your own body data accurately and compare it with the size chart to select the most suitable size. Please note that the size standards may vary slightly between different styles. If you are unsure about the size selection, you can refer to the size recommendations in the product reviews or the style description. Due to manual measurement, there may be a 1-3cm error in the size chart, which is a normal range.
Q: Why is there a color difference between the product and the picture?
A: All product images are taken in kind, but color differences may occur due to factors such as different display screen resolutions, lighting conditions during shooting, and personal perception of colors. This is a common phenomenon in online shopping and does not belong to product quality issues. We strive to restore the true color of the product as much as possible in the images. You can refer to the color descriptions and user reviews on the product page for a more accurate understanding of the product color.
Q: What is the return and exchange policy?
A: You can apply for return or exchange within 14 days of receiving the goods, provided that the product is unused, undamaged, and the original tags and packaging are intact. Defective products (such as quality problems found when opening the package) can be returned for a full refund or exchanged for a new one, and the related shipping costs will be borne by us. For non-quality reasons (such as wrong size selection, dislike the style), the return shipping cost will be borne by you. When returning the goods, please ensure that the product is properly packaged to avoid damage during transportation. After we receive and inspect the returned goods, we will process the refund or exchange within 3-5 business days.
Q: How long does shipping take and how to track it?
A: Shipping time varies by region and shipping method. Standard shipping usually takes 5-12 business days for domestic orders and 10-21 business days for international orders. Express shipping (if available) can shorten the delivery time to 2-5 business days for domestic orders and 3-7 business days for international orders. Once the order is shipped, you will receive a shipping confirmation email with a tracking number. You can enter the tracking number on the logistics carrier’s official website or our order tracking page to query the shipment status in real time.
Q: Do you offer international shipping?
A: Yes, we provide shipping services to most countries and regions around the world. During the checkout process, you can enter your shipping address to check if your region is covered by our shipping service. Please note that international orders may be subject to customs duties, taxes, or other fees, which are borne by the recipient and vary by country/region. You are responsible for understanding and complying with the import regulations of your country/region.
Q: Can I track my international order?
A: Yes, international orders are also equipped with tracking services. The tracking number will be sent to you via email after the order is shipped. However, due to differences in logistics systems between countries, the tracking information may not be updated in real time during the international transportation stage, and it may take 2-3 business days for the information to be synchronized. If the tracking information shows no update for a long time, please be patient, as it may be in the customs clearance process. If you have any questions, you can submit an inquiry through the relevant channel.