Return & Exchange Policy
We want you to be completely satisfied with your purchase. This Return & Exchange Policy outlines the terms and procedures for returning or exchanging products purchased from our online store, ensuring a transparent and hassle-free experience for all customers. By placing an order, you acknowledge and agree to the terms stated below.
Eligibility for returns or exchanges is subject to the following conditions: All return or exchange requests must be initiated within 14 calendar days of the delivery date. To be accepted, products must be in their original, unused, and undamaged condition, with all original tags, labels, and packaging intact. Products that have been worn, washed, altered, or damaged by the customer will not be eligible for return or exchange. Additionally, intimate apparel, swimwear, and personalized items are non-returnable and non-exchangeable for hygiene and safety reasons, unless they are defective.
If you receive a defective, damaged, or incorrect product (e.g., wrong size, wrong style, or wrong color), please contact us immediately upon receipt. Such items are eligible for a full refund, free exchange, or replacement. To process your request, we may ask you to provide clear photos or videos of the product and the packaging to verify the issue. We will cover all associated shipping costs for returns or exchanges due to our error, and we will provide a prepaid shipping label for your convenience.
For non-quality-related returns or exchanges (e.g., change of mind, incorrect size selection, or dislike of the style), the customer is responsible for all return shipping costs. Shipping costs are non-refundable, and the original shipping fee paid at the time of purchase will not be included in the refund amount. We recommend using a trackable shipping service for return shipments, as we are not liable for lost or damaged packages during the return transit. The cost of re-shipping for exchanged items will also be borne by the customer, unless the exchange is due to a product defect or our error.
The return and exchange process is as follows: 1. Initiate the request: Submit a return or exchange request through the designated channel within the 14-day eligibility period, providing your order number, product details, and the reason for the request. 2. Receive confirmation: We will review your request and send a confirmation email within 2-3 business days, including instructions for returning the product and (if applicable) a prepaid shipping label. 3. Ship the product: Package the eligible product securely and send it back to the specified address within 7 days of receiving the return confirmation. Please include a copy of your order confirmation or packing slip in the package. 4. Inspect and process: Upon receiving the returned product, we will inspect it to ensure it meets the return eligibility conditions. We will process your refund or exchange within 3-5 business days after the inspection is completed.
Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to reflect in your account may vary depending on your payment provider and bank, typically ranging from 3-10 business days. For exchanges, we will ship the new product to you once the return inspection is completed and the exchange request is confirmed. If the requested exchange product is out of stock, we will notify you and offer a full refund instead.
Please note that we are not responsible for any delays in return or exchange processing caused by incomplete or incorrect information provided by the customer, or by delays in shipping due to logistics issues or force majeure events. We reserve the right to refuse any return or exchange request that does not meet the eligibility conditions outlined in this policy.
We may update this Return & Exchange Policy from time to time to reflect changes in business practices or legal requirements. Any updates will be posted on our website, and the revised policy will take effect immediately upon posting. We recommend that you review this policy periodically before making a purchase or initiating a return or exchange.